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Privacy Policy

Redbuttonmail Privacy Policy

Updated: 8 May 2014

Redbuttonmail is committed to protecting your privacy and we have implemented rigorous procedures to ensure this.

This page is to give you an understanding of how we collect and use the personal information you provide to us and to help you make the correct decisions when using Redbuttonmail.

What information Redbuttonmail gathers and tracks

Redbuttonmail collects three types of information:

  1. Personal (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase Redbuttonmail.
  2. Technologically attained information which is collected using “cookies” or web logs to collect information about how Redbuttonmail is being used by you. Information gather in this way may include date and time of visits, the pages viewed and the time spent at Redbuttonmail.
  3. Account usage information such as the number of…/Site/Images/, lists and templates stored on your account and the frequency and size of your mailings.
  4. Third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII)provided by our client’s. Redbuttonmail’s clients have control over this third party PII which they may use to send their marketing materials. Redbuttonmail does not use this information for any other purposes.

 What Redbuttonmail does with the information it gathers/tracks

We may use your personal information, such as your email address, for sending promotions or updates about our company or to contact you with regards to your account if necessary or requested. You may opt-out of receiving future mailings at any time by using the unsubscribe link provided on those mailings.

We may use your IP address to help diagnose problems with our server and to administer our website. Tracking your screen resolution and browser type help us understand your needs related to our website presentation.

Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users.

With whom this site shares information it gathers/tracks

We will not sell or share any of your personal information or the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional purposes. We may only disclose such information if required by law to comply with a judicial proceeding or court order.

We may share aggregate statistics about our customers’ reservations and traffic patterns with our partners and suppliers, but no personally identifying information are included in these statistics.


Redbuttonmail will follow commonly accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. However we cannot guarantee total or absolute security, as no method of transmission over the Internet, or method of electronic storage, is 100% secure. As part of our commitment to you, the customer, Redbuttonmail will strive to implement and use any commercially acceptable means accessible to protect your personal information. As such Redbuttonmail conforms to industry security standards to protect user information from hacking attempts and virus attacks. We use the latest product releases from Microsoft and other companies to make certain our systems always rate well against industry standards. Our software and operating systems are always up to date with the latest security patches and updates.

Firewalls are used extensively to protect data by opening only the essential channels to the necessary entities on our servers. This means that if a PC or location does not need access to our servers for our system to function correctly, they will be unable to contact that server. This greatly reduces the chances of hackers being able to infiltrate our system. We use the newest Virus software to scan our servers in real time against any suspicious traffic or files. Virus definition updates occur numerous times per day.

All our software runs on RAID hard drives to prevent downtime in the event of hardware failure. We further protect our data from hardware failure or disaster events by running daily backups.

Upon joining Redbuttonmail all our employees sign a privacy agreement preventing them from using, disclosing or selling any user information for any purposes other than servicing your accounts.

If you have any questions about the security on our site, you can send us an email at info @


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Redbuttonmail uses cookies on this site.

Redbuttonmail uses two types of website generated cookies: session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, or alternatively select “Tools” from your browser menu, select “Options” and “Privacy” and then clear your privacy data and cookies in the process.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited, for instance surveys or competitions.

Redbuttonmail uses 2 types of third party cookies from Google Analytics, Yahoo an MSN Live. The first lets us determine how users interact with our site, helping Redbuttonmail in the process to better tailor our service to your needs. The second type of cookie is a conversion cookie allowing us to track the effectiveness and cost to conversion ratio of our search engine cost per click advertising. The second type of cookie allows Redbuttonmail to link this cookie information to your personally identifiable information you submit while on our site, with the express purpose to use this information to tailor our marketing material and efforts.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by only and does not cover the use of cookies by any advertisers.

Personal Identifiable Information (PII)

Personally identifiable information or personally identifying information (PII) is any piece of information which can potentially be used to uniquely identify, locate, or contact a single person.

Redbuttonmail will not sell or share your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional purposes. We may only disclose such information if required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We may share aggregate statistics about our customers’ reservations and traffic patterns with our partners and suppliers, but personally identifying information is not included in these statistics.

Our policy on updating and correcting personally identifiable information is as follows: Redbuttonmail gives you as much control as possible over your personal information. You have the option to register with us for the use of our services. You can at any time update your personal information, service package or subscriptions. To update your PII all you need to do is log in to your account, select the Setup and Options tab on the left hand navigation bar and make the necessary changes.

PII collected is purely for account purposes and for identifying users. No PII is collected through any tracking technologies. However website user data generated from tracking technologies are tied into PII for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to current and prospective clients and to aid in the development of a better product. The information collected through tracking technologies include: search behaviour, site traffic, time on site, referring ad campaigns and information on drop off points of traffic.

Service Providers

NetCash and Secure Trading

We use World Pay and Secure Trading to provide payment services. They are online payment gateways which make subscribing and purchasing quick and easy for our clients. Payment details are encrypted and sent to the payment processing gateway. All payments are identified and linked to a transaction ID, but when a client selects to subscribe for a monthly subscription this subscription is linked and identified to a unique ID. Recurring payment is initiated through use of this unique ID. Within the unique ID the particulars of the client is viewable such as when the subscription [date and time] was made as well as the client name, address, contact no. and the number of payments made. The information obtained from clients at payment is not stored by Redbuttonmail. Redbuttonmail does not have access to these confidential details [credit card details] as the details are stored only at the Merchant bank (NetCash and European Merchant Services). NetCash or Secure Trading notifies us of payment failures, cautionary payments, warnings and credit card expirations. The link between NetCash or Secure Trading and Redbuttonmail will automatically suspend clients when a payment has failed – this is done by a warning from both NetCash and Redbuttonmail. Should the client wish to upgrade or downgrade their subscription, both the existing and present unique ID is cancelled and a new unique ID is allocated to the subscription. Clients can cancel at any time from directly within their account or by sending an email request to  The unique ID is then cancelled and this will end all recurring payments. These third parties are prohibited from using your personally identifiable information for any other purpose.

Google Analytics

Redbuttonmail uses Google Analytics to learn which online marketing initiatives are cost effective and see how visitors interact with your site. Make informed site design improvements, drive targeted traffic, and increase your conversions and profits.


Redbuttonmail posts customer testimonials on the site that may include personally identifiable information. All personal identifiable information (such as name, email address and telephone number) and testimonials placed and displayed on  are done so with prior consent from the individual or company.

Links to Other Sites contains links to other sites that are not controlled or owned by Redbuttonmail. Please note that Redbuttonmail are not responsible for the privacy practices of these other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement only pertains to information collected by Redbuttonmail.

Service-Related Announcements

In situations deemed necessary Redbuttonmail will send you strictly service-related announcements, i.e. if our service is temporarily suspended for maintenance, we will send you an email informing you of this situation.

These communications are not promotional in nature and as such you may not opt-out of them. Should you not wish to receive these messages, you do have the option to deactivate your account.

Changes to this Privacy Statement

Redbuttonmail reserves the right to change our privacy policy statement at any time. We will notify you of these changes if and when we do make any. To notify you of these changes Redbuttonmail will use any or a combination of the following means: email notices, notices will be made available on the login page, your account news page, and any other area of the site Redbuttonmail deems necessary to make you aware of these changes. This will be done with the express purpose to make you aware of the type of information we collect, how we intend on using it and under what circumstances, if any, we intend on disclosing the information. All notices will be made available 30 days prior to being implemented. You will be notified via email should we make any material changes to this statement.

Redbuttonmail reserves the right to modify our privacy statement at any time, so please review this statement on a regular basis.

Contact Information

For further information on the service offerings  from Redbuttonmail you can contact Charl Hoffman on +27 (0)21 461 9073 or via email on

Contact Us

1 Serpentine Way, Oranjezicht
Cape Town, 8001, South Africa
Phone: +27 (0)21 461 9073


Important: This site and all content are the property of Redbuttonmail.
All images are copyrighted to their respective owners.