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Terms and Conditions

Redbuttonmail Terms and Conditions

Redbuttonmail (the ‘Services’), a product of OnDigital (‘OnDigital’), is a web-based software application that offers businesses and website operators a software application for HTML design, email list management and statistical analysis tools. Redbuttonmail does not allow unsolicited commercial emails (UCE). For more details on UCE please see our Anti-Spam Policy. By checking the box at the end of the trial form stating ‘Accept terms and conditions’, you are agreeing to these terms and conditions.

Opt-in and Opt-out Policy

Redbuttonmail is committed to protecting the privacy individuals, and as such all Redbuttonmail account holders and clients verify that their contact lists uploaded to the Redbuttonmail’s bulk mail system, and used for mailing clients are:

  • Opted in as defined in the anti-spam laws in your jurisdiction.
  • Deemed to have been given permission from the account holder to contact them via email.
  • All email addresses/contact lists are Double- Opt in.

The account holder agrees to the following in regards to Redbuttonmail Opt-in Policy

  • Acknowledging that Redbuttonmail does not control what account holder does with a solicited email once you’ve opted in to their mailing list, and consequently cannot hold Redbuttonmail liable for any damages as a result of the client sending the email.
  • Acknowledging that a Redbuttonmail  may have different privacy policies, processes and rules for their mailing list.

The Redbuttonmail service and support offering

All Services provided by Redbuttonmail are subject, without limitation, to Redbuttonmail’s Privacy Policy and Redbuttonmail’s Anti-Spam Policy. Redbuttonmail Ltd. may modify the terms of the Agreement and may discontinue or change any aspects of the Services at its sole discretion. Any changes to the application or the terms and conditions will become effective upon those changes being made live on the website.

The Services are subject to monthly, pay-as-you-go or annual subscription fees. When the free trial period has been completed Redbuttonmail reserves the right to suspend your account unless you sign-up for a monthly, pay-as-you-go or annual subscription.

Monthly subscriptions are billed monthly, in advance, according to the Fee Schedule selected by you at sign up. Monthly send credits expire at the end of each month, but extra send credits which can be purchased by client’s with subscriptions do not. The pricing for extra send credits can change at any time. In the event that monthly subscription fees are changed, your fee will remain at the level at which you signed up.

Pay-as-you-go credits are purchased in advance at the set price for the amount you intend to purchase. These pay-as-you-go credits remain on your account until you have used them. Should you purchase pay-as-you-go credits your account will remain open as long as one (1) send credit remains on your account.

Payment of your Redbuttonmail subscription can be made by Visa or Master Card credit cards using Secure Trading or NetCash’s processing system. If you take a monthly subscription, you are authorizing Redbuttonmail Ltd. to charge your credit card a set amount on a regular basis. The date upon which the charge will be levied is the monthly renewal date of your Subscription. If Redbuttonmail Ltd. is unable to deduct the monthly payment from your credit card for any reason, you will be notified via email and your Redbuttonmail account will be suspended until payment is received.

Refund Policy – Your access to Redbuttonmail may be suspended at any time with or without cause. If we terminate you without cause, we will refund a pro rata portion of your monthly subscription or reimburse you for unused email credits. If we terminate you for cause, there will be no refunds for any fees paid. Cause is any violation of our anti-spam or privacy policy, such as your using Redbuttonmail to send bulk Emails to people who have not consented to receiving them or sending to a list that hasn’t been used for more than 12 months. In addition, you are responsible for canceling your account and Redbuttonmail will offer no refund for your failure to cancel your account. When an account is terminated by Redbuttonmail or cancelled by the client, we reserve the right to remove any emails and related data and files.

Restrictions and Responsibilities

Redbuttonmail  reserves all rights other than those expressly granted in this Agreement, and no licenses are granted except as expressly set forth herein.

You will not contest the validity of Redbuttonmail with regard to trademarks or other brand features or content during the term of this Agreement, or after the expiration of this Agreement.

You acknowledge that OnDigital owns all rights, titles and interests in and to Redbuttonmail including any and all proprietary rights.

Redbuttonmail may only be used in compliance with the US CAN-SPAM Act, South African do not contact list (DMSA) and the European Privacy Directive and all other applicable laws. You may not use third party mailing lists to distribute unsolicited email to any third party. You agree to indemnify and hold harmless Redbuttonmail  against any damages, losses, liabilities, settlements, and expenses in connection with any claim or action that arises from an alleged violation of any national or international laws resulting from your illegal use of Redbuttonmail.

Redbuttonmail  reserves the right to monitor the newsletters created by you and your use of Redbuttonmail. Redbuttonmail  also reserves the right to remove any content or immediately suspend use of Redbuttonmail, if it believes that use is:

  1. in violation of any national or international laws;or
  2. constitutes pornography; or
  3.  is excessively violent or contains harassing content or hate speech; or
  4. improperly exposes trade secrets or other confidential information of another person; or
  5. is otherwise malicious, fraudulent, or may result in retaliation against Redbuttonmail by offended recipients.

Redbuttonmail will automatically append an “unsubscribe” link to all outgoing email, which will allow visitors to remove themselves from your mailing list. OnDigital may immediately suspend your Redbuttonmail account if you make any attempt to remove or disable this link.

Redbuttonmail will automatically append a “Powered by Redbuttonmail” footer and link to Redbuttonmail on all outgoing email. Redbuttonmail  may immediately suspend your Redbuttonmail account if you make any attempt to remove or disable this footer and link, unless you have come to a commercial agreement with Redbuttonmail Ltd. about the removal of the footer and link.

Redbuttonmail will not share information you may upload (such as email addresses, names, contact information, or images) to Redbuttonmail. Your customer information will not be shared with any other parties, unless required by law. Redbuttonmail will not use your customer information for the purpose of sending unsolicited commercial email. Redbuttonmail Ltd. may use this information and any technical information about your use of the Services to facilitate your use of Redbuttonmail, or in communications with you.

You will comply with the Redbuttonmail Privacy Policy and the Anti-Spam Policy, which may be modified by Redbuttonmail from time to time.


This Agreement will have a term beginning on the payment date of the first monthly or annual subscription. You may terminate this Agreement at any time by following the cancellation instructions available from within the application, or by sending an email to

Redbuttonmail may immediately terminate this Agreement and suspend access to Redbuttonmail without refund if you are in violation of any of the terms outlined in this agreement. Redbuttonmail is not liable for any commercial damage caused as a result of its decision to terminate or suspend your Redbuttonmail account.

Redbuttonmail reserves the right to delete any account data within 30 days after the date of termination.

Warranty Disclaimer


Each Party agrees to indemnify and hold harmless the other party from and against any losses, claims, liabilities, damages or expenses, including reasonable attorney’s fees, directly arising from a material breach of this agreement by the other party.

Limitation of Liability

Each Party agrees to indemnify and hold harmless the other party from and against any losses, claims, liabilities, damages or expenses, including reasonable attorney’s fees, directly arising from a material breach of this agreement by the other party.


Contact Us

1 Serpentine Way, Oranjezicht
Cape Town, 8001, South Africa
Phone: +27 (0)21 461 9073


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